FAQ

Goes Good Fashion’s returns and exchanges policy gives you an option to return or exchange items purchased on Goes Good Fashion for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

• Pick up: Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
• Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Goes Good Fashion credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. The replacement process for the returned items will be initiated after the product has been received at our warehouse and has passed a quality check. If the returned product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we offer you an option to exchange items purchased by you on Goes Good Fashion for same or different sizes of same style or for any other item of the same or different value from Goes Good Fashion within the specified exchange/replacement period subject to your address being serviceable for an exchange/replacement.

The following EXCEPTIONS and RULES apply to this Policy:

• Vest, Briefs, Shapewear Bottoms, any Lingerie Set that includes an innerwear, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
• Selected products which are susceptible to damage can only be returned/exchanged within a limited number of days. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
• Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for valid reasons for such items, hence pickup facility will not be available. Also, these items cannot be exchanged until proper valid reason. Product should be in its original packed & unused condition.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

Exchanges Policy:

1. If you choose to exchange the item purchased by you on Goes Good Fashion within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
2. You choose to exchange item purchased by you on Goes Good Fashion for any other item of the same or different order value from Goes Good Fashion. In such case, if exchanged item is of the higher value, differences in amount will be charged during order process to you and if exchanged item value should be equal to the exchange item. The replacement process will be initiated with successful pick up of original item from you.
3. Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you for an exchange.
4. Exchanges are only allowed for pincodes which are serviceable for an exchange.
5. Exchange request for multiple items cannot be raised in a single instance and a single item cannot be exchanged for multiple products. You can raise exchange request for one product at a time and customer can exchange multiple items by initiating separate exchange request for each of the items.
6. Non- returnable products/categories cannot be exchanged.
7. Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
8. Goes Good Fashion shall reserve the right to restrict exchange of the items purchased on Goes Good Fashion if customer in any way breaches or misuses this policy, as determined by Goes Good Fashion’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
9. Goes Good Fashion will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Goes Good Fashion would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
10. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
11. If you self-ship your returns, your shipping costs will not be reimbursed even subject to your returns having met our Returns and Exchanges.

To return a product to Goes Good Fashion, please follow these steps:
You can return products purchased from Goes Good Fashion within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned within the limited number of days.

• Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
• We offer pick-up facility in selected locations based on our courier serviceability.
• If reverse pick-up option is not available at your location you can self-ship the product to us.

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed with all the tags intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed with all the tags intact. Also, please mention Order No and Return Id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF MISSING PACKED CONDITION WHILE RETURN OR EXCHANGE OF THE PRODUCTS.