How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from Goes Good Fashions seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Goes Good Fashion or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top Goes Good Fashions customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Goes Good Fashion. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

How will I identify a genuine appointment letter?

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Goes Good Fashion in lieu of

  1. recruitment fee
  2. processing fee
  3. security deposit
  4. software or equipment charges
  5. on-boarding charges etc.

Please be cautious that, Goes Good Fashion and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official Goes Good Fashion email id only.

How do I cancel the order, I have placed?

Order can be cancelled till the order was not processed for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can contact us to cancel before order get processed for delivery and refund will be processed into the source account, if order amount was paid online.

How do I create a Return Request?

You can create a Return in three simple steps

  • Tap on MyOrders
  • Choose the item to be Returned
  • Enter details requested and create a return request with valid reason.
  • Receipt of our approval orders will be returned.
I have created a Return request. When will the product be picked up?

Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days.

I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  • NEFT – 1 to 3 business days post refund initiation
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

**Pan India

37-1, Gandhi Road, Anupparpalayam Pudur,
Trippur-641 652, Tamilnadu, India.

(Packages sent through courier after receipt of our confirmation from our customer care)

Shipping, Order Tracking & Delivery

What is Goes Good Fashion's Convenience Fee?

The Convenience Fee will vary from place to place & advised during order placements.
If the order is lost or un – delivered to your preferred location, you can contact our customer care team at +91 95003 76658 / customercare@goesgood.in to register your complaint and we will process a replacement of the orders. Convenience fee is non – refundable irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Does Goes Good Fashion deliver products outside India?

No. At this point, Goes Good Fashion delivers products only within India.

How are orders placed on Goes Good Fashion delivered to me?

All orders placed on Goes Good Fashion are dispatched through our own courier service – Goes Good Fashion Logistics or through other leading courier partners.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to furnish information like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The replacement for prepaid orders will be done after the investigation approval.
You may not be liable for a replacement, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
In case of a component missing from a multi-component item such as combo sets, Shirts, T- shirts, trousers etc. only exchange return option would be provided on the basis of serviceability and product type

What is Goes Good Fashion’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect Convenience fee of INR 149 for all orders which have high percentage of returns and shipments not accepted by value of orders placed.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Cancellations and Modifications

What is Goes Good Fashion's Cancellation Policy?

You can now cancel an order when it is in packed status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of App/Website/M-site

Returns and Exchange

What is Goes Good Fashion's Returns and Exchanges Policy? How does it work?

Goes Good Fashion’s returns and exchanges policy gives you an option to return or exchange items purchased on Goes Good Fashion for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Goes Good Fashion credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. The replacement process for the returned items will be initiated after the product has been received at our warehouse and has passed a quality check. If the returned product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we offer you an option to exchange items purchased by you on Goes Good Fashion for same or different sizes of same style or for any other item of the same or different value from Goes Good Fashion within the specified exchange/replacement period subject to your address being serviceable for an exchange/replacement.

The following EXCEPTIONS and RULES apply to this Policy:

  • Vest, Briefs, Shapewear Bottoms, any Lingerie Set that includes an innerwear, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
  • Selected products which are susceptible to damage can only be returned/exchanged within a limited number of days. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
  • Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for valid reasons for such items, hence pickup facility will not be available. Also, these items cannot be exchanged until proper valid reason. Product should be in its original packed & unused condition.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

Exchanges Policy:

  1. If you choose to exchange the item purchased by you on Goes Good Fashion within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
  2. You choose to exchange item purchased by you on Goes Good Fashion for any other item of the same or different order value from Goes Good Fashion. In such case, if exchanged item is of the higher value, differences in amount will be charged during order process to you and if exchanged item value should be equal to the exchange item. The replacement process will be initiated with successful pick up of original item from you.
  3. Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you for an exchange.
  4. Exchanges are only allowed for pincodes which are serviceable for an exchange.
  5. Exchange request for multiple items cannot be raised in a single instance and a single item cannot be exchanged for multiple products. You can raise exchange request for one product at a time and customer can exchange multiple items by initiating separate exchange request for each of the items.
  6. Non- returnable products/categories cannot be exchanged.
  7. Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
  8. Goes Good Fashion shall reserve the right to restrict exchange of the items purchased on Goes Good Fashion if customer in any way breaches or misuses this policy, as determined by Goes Good Fashion’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
  9. Goes Good Fashion will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Goes Good Fashion would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
  10. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  11. If you self-ship your returns, your shipping costs will not be reimbursed even subject to your returns having met our Returns and Exchanges.

To return a product to Goes Good Fashion, please follow these steps:
You can return products purchased from Goes Good Fashion within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned within the limited number of days.

  • Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
  • We offer pick-up facility in selected locations based on our courier serviceability.
  • If reverse pick-up option is not available at your location you can self-ship the product to us.

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed with all the tags intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed with all the tags intact. Also, please mention Order No and Return Id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF MISSING PACKED CONDITION WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

How do I place an exchange request on Goes Good Fashion?

If you would like to exchange products purchased from Goes Good Fashion, please follow below mentioned steps:

  • You can create exchange for products purchased from Goes Good Fashion within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
  • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
  • Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

 

What is No Questions Asked Returns?

Once you create a return via App / Desktop as per the returns policy, Goes Good Fashion will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return.

Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

How long would it take me to receive the refund of the returned product?

Goes Good Fashion does not process refunds for returned products. We only entertain product replacements as per our Returns and Exchanges Policy.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Does Goes Good Fashion pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

  • We will pick up the return within 4 – 7 days from the request placement date.
  • Please keep the return shipment ready.
Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a replacement, and Goes Good Fashion assumes no liability in this regard. For more details, please call our customer care.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, Goes Good Fashion assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

Sign Up and Login

How do I create an account on Goes Good Fashion?

You can create your account on Goes Good Fashion by entering and verifying your mobile number. Click on “Create New Account” after that and fill up the form to create your Goes Good Fashion account.

How do I login on Goes Good Fashion? I used to login with email, Google/Facebook login.

For older users of Goes Good Fashion who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under “Already have an account?”. Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login.

Why am I asked for password after entering OTP while trying to login?

Goes Good Fashion’s security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.

Can I still login with password on Goes Good Fashion?

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and “Continue”. On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

What if I don't receive an OTP due to poor network connectivity?

If you are not receiving an OTP use the “Login with password” option to login to your Goes Good Fashion account

What is an alternate mobile number? Why does Goes Good Fashion ask for it?

Alternate Mobile Number is another mobile number that can be used to gain access to your account if you loose your login mobile number, for example if you lose your mobile or you just decided to change your number. In such a case, you can enter your login mobile number and alternate mobile number, the OTP will be sent to the alternate mobile number and you will be able to login to your account and change your password and your login mobile number.

Do I need to provide email to create an account on Goes Good Fashion?

Providing an email is not mandatory to create an account on Goes Good Fashion. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.

I have given my mobile number in my last order? Can I use that number to log in to Goes Good Fashion?

Mobile numbers given along with shipping address cannot be used to log in on Goes Good Fashion. To use a number for login on Goes Good Fashion, you need to add your number to your profile and verify it with OTP. This can be done under profile section in Account.

What is account recovery on Goes Good Fashion?

Account recovery is the process of getting access to your account in case you have changed or lost your mobile number and did not change the mobile number on your Goes Good Fashion account before you lost that number. This can be done by validating a saved credit/debit card expiry date (Goes Good Fashion does not charge anything for this) or by entering an OTP sent to your alternate mobile number.

Why am I asked for my credit card details to access my account?

In case you do not have your mobile number with you anymore, Goes Good Fashion can use a saved credit/debit card detail from your account, to match for expiry date and give you the option to change your password and update your new mobile number in your account. There is no charge made to the card in this process. Alternatively, you can log in to your account with password if you remember it and change the login mobile number from your profile.

What happens if my mobile number is given to someone else by the telecom operator. Is my Goes Good Fashion account still safe?

Yes, your Goes Good Fashion account is safe. The other person cannot access your account as he will need to enter your account password. Goes Good Fashion systems can smartly detect such SIM handovers and ask the user to enter password additionally in such cases. The new user, however, will be able to create a new account with that number.

How can i change my mobile number that I use to login on Goes Good Fashion?

You can log in to your account and change it from your Profile > Edit Profile.

I do not have my old mobile number? How can I log into my account and change mobile number?

You can update your account details by going to Account Recovery. For that, you will need to enter your old mobile number and go to the OTP page. You will find an option “Get Help” there to recover your account.

Does Goes Good Fashion read my SMSes?

Goes Good Fashion can only read OTP SMSes that are sent by Goes Good Fashion. This is in accordance with guidelines provided by Google and Apple in line with user privacy policies.

Why is my account locked?

Goes Good Fashion locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.

Payments

How can I pay for my order at Goes Good Fashion?

We support the following payment options at Goes Good Fashion:

  • Credit Card
  • Debit Card
  • Net banking
  • UPI
What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

  1. GST applicability:

    2. For a product,

    • if the fulfillment is done on or after July 1st, 2017 and
    • if the order is placed before 15th November, 2019, and,
    • total discount percentage is more than 19% of MRP,
      then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

    For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Goes Good Fashion platform shall be inclusive of all taxes, including GST.

  2. GST amount: If applicable, the amount of GST collected from customer depends on category, for example
    • Apparel/Clothing: Max 12%
    • Footwear: Max 18%
    • Home Furnishing: Max. 28%
    • Accessories/Other Categories: Max 28%
  3. On and from 15th November, 2019, the discounted prices displayed on the Goes Good Fashion platform shall be inclusive of all taxes.

 

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

No. We do not process refunds and only entertain product replacements. As per the Returns and Exchanges policy we will ship the replacement for returned products so no refunds of GST/VAT shall be made at the time of return initiation or in relation to platform handling fee collected from the consumer under Goes Good Fashion shipping policy.